Quality management system handbook for product development companies
By placing so much focus on quality and the satisfaction of their consumers, the Japanese market began to dominate the manufacturing industry.
Integrating a Continual Improvement Process with the Product Development Program
By the s, American companies had started to realize they would need to make substantial changes in order to survive against their foreign competitors. Ford Motor Company was the first to jump in. They called on Deming to help them transform their organization into a quality-oriented business. For a more in-depth look at the history of quality management systems, check out these resources:.
In fact, many organizations have successfully used quality management systems to skyrocket their earnings, quite often through the hidden and unconsidered benefits that may not immediately be seen when looking at the framework of a QMS. These benefits include:. For a more in-depth look at how quality management systems can improve company profitability check out these resources:.
Every business has its own unique set of products, goals, values, and beliefs.
What is a Quality Management System and Why Does it Matter?
Quality management systems should embrace and reflect those differences. To make this possible, there are many different types of quality management systems, each with their own set of advantages, disadvantages, and abilities. The following are the most commonly used. Standardized systems are any quality management systems that follow a set of federal codes and regulations. Organizations that attempt to follow these standards must meet all criteria and pass detailed audits. In some industries, it is a requirement. TQM is a management approach in which quality is emphasized throughout every aspect of a business.
CQI is a quality system that is never satisfied. Its focus of continual and constant improvement focuses less on the processes and functions and places more emphasis on the role that teams and individuals play in the road to quality. Rewards are an integral part of this quality management system. Six Sigma is a disciplined, data-driven approach and methodology that aims for perfection in quality.
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It focuses on the process of improvement and reduction of deviation through the application of specifically outlined processes: define, measure, analyze, improve, and control. Used by multimillion dollar companies such as Motorola and General Electric, aspiring Six Sigma businesses typically undergo intensive and specialized training processes to learn how this QMS works.
For a deeper look at the different quality management systems, and their benefits and applications, check out the following resources:. Quality management systems clearly have many benefits to offer, but they are not without obstacles. In fact, unsuccessful implementation of a QMS could very easily place a company even further away from their quality and profitability goals. Awareness of these obstacles and a clear understanding of how to avoid them can help businesses in avoiding such a fate. The following is a list of the biggest and most detrimental obstacles to the successful implementation of any quality management system.
While disorganization can affect nearly any part of a company, document control is often the most critical. Responsible for regulating and controlling crucial systems, processes, functions, and procedures, documents drive nearly every action within a company. When organizational issues in this area exist, the tracking, monitoring, updating, accessing, locating, and distributing of those key documents becomes difficult and tedious.
Errors become a tangible problem. Time is wasted. Employees become frustrated, confused, and disgruntled. Document control management software programs can offer a solution for some of the most commonly experienced document control issues.
However, it is important to understand that not all document control solutions are equally beneficial. Some will provide more functionality and security than others, and some may not work with your current operating system. Although the competitive market has pushed many companies to improve the quality of their products and services, it has also created a disparity between the amount of work that must be done and the funds available to employ workers to complete that work.
Staffing issues may also be present in industries with high turnover or accident rates. Regardless of the reason behind it, businesses that struggle with staffing are likely to experience a number of issues that range from general employee dissatisfaction and even higher turnovers to unfinished work and an increase in errors. The results are far-reaching and can include issues like poorer quality, deviation from the quality management system, failed audits, decreased customer satisfaction, and a decline in sales and profits.
Staffing issues can be tricky to resolve. On one hand, you can hire more employees, but if the budget simply does not allow for it, then you must come up with other solutions. Think outside of the box. Implement such a plan successfully and you could very well see improved morale, fewer errors, and increases in both productivity and quality. Implementing a quality management system means making a lot of changes—some are big, and some are small.
But they all need one key ingredient to be successful: the cooperation and assistance of your employees. Unfortunately, humans are resistant to change by nature.
This can apply, even when the change is positive. So how do you combat human nature and get your employees on board with all the changes that are about to happen? The trick is to understand that it is less about changing human nature and more about addressing the core reason behind the resistance. Any number of reasons can be responsible for a resistance to change—fear, cynicism, skepticism, feelings of a lack of sincerity—the list is truly endless. The text provides all of the information that a company needs to implement a quality management system QMS.
What is a Quality Management System and Why Does it Matter?
It describes the high-level QMS implementation process and offers guidance on how to define, deploy, and continually upgrade a QMS. Recognizing the importance and acceptance of a process-oriented view of business operations, this book integrates a process-oriented approach to the establishment of a QMS, and describes the quality practices that are essential for product development. Have doubts regarding this product? Post your question.
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